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Chat

Stay updated with user queries and respond to them promptly.

Overview

The Chat module at your Omnibox instance allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many media or inboxes.

Through Chat, you can respond to queries coming from WhatsApp, Facebook, Instagram, Telegram, and WeChat.

Although upon login to RUM Work, by default, you’ll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.

Accessing Chat Module

The Chat module has different sections that allow you to efficiently manage and perform several actions on conversations.

RUM Work Chat Window

Search Options

Chat Search Options

Using this particular option in the Chat module, you can search, filter, and sort conversations.

Search Conversation

Channel Selector

Chat Channel Selector

Switch between RUM Work channels to view conversations and communicate with users messaging from different chat platforms.

Conversation Tray

Select conversations to communicate with users.

Select and Download Conversations

Contact Info

Contact Info In Chat

Edit contact information; create ticket and more.

Contact Info

Chat Area

RUM Work Chat Area

Simply communicate with users using different message types and more.

Send Message

Chat More Options

Change conversation Open status, read status, assign bot, pin chat, and more.

Chat More Options

What’s Next?

To improve your Chat, let’s learn how to integrate a bot into it.

Google Dialogflow

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