You can communicate with your customers using the Chat Area of Chat module. Send simple and interactive messages such as Quick Reply, Audio Message, Template Message, and more. Using this guide, you’ll learn how to use Chat Area’s options effectively.
To send a message, type your text in the message area and then click the send button
to send it.
To utilize other options, check out the following sections.
To send an audio message using RUM Work Chat, click the plus button icon
, then from the menu that pops up, choose Record Voice.
Then click on the microphone button
to record your voice. Once the voice is recorded, click the
stop button, and click Upload.
Once it’s uploaded, click the send button
To send a quick replay, which you’ve created using the Quick Reply tab in Settings, click the plus button icon
, then select Quick Reply.
A popup will appear with all the quick replies. Select the one you want to send, and then click the send button
Or, you can type / to view quick replies, then select a one and click the send button to deliver it. With this, you won’t be able to send file attached to the quick reply.
Send Template Message
If you’ve created template message and want to send it, you can use the Chat Area of the Chat module.
Sending a template message is only accessible to supported Channels. Learn more about message templates at WhatsApp Message Templates.
To send a template message, click the plus button icon
, then select Send Template Message.
Then, from the Select Template popup, select the template you want to send. And once selected, click Send.
Send Payment Link
To process orders, you can send a payment link to your customers using chat, and to do that, click the plus button icon
, then select Send Payment Link.
Then, in the Generate Payment Link popup, select the items and then click Generate Payment Link.
Send Buttons/Options/Product Messages
If you’ve created interactive messages before using the supported channels, you can send them using the Chat area of the Chat module.
Buttons/Options/Product Messages can only be sent using the 360dialog, Emma and Cloud API channels.
To send Buttons/Options/Product Messages, click the plus button icon
, then select Send Buttons/Options/Product Messages.
Then from the Send Interactive Message popup, select your message and click Send.
Using RUM Work Chat, you can also send files to your customers. Click the attachment button icon
, click Select a file from your device, if you want to upload a new file.
If you’ve already uploaded the file, click on the File Manager tab, then select the file and click Upload.
Once the file is added to the chat, click the send button
Through RUM Work Chat, you can also use Emoticons in your messages. Click the emoji button icon
, then select your emoji and send it.
Send Message With Enter Key
For ease of use, you can set RUM Work Chat to send messages by tapping the Enter key in the keyword.
To do that, tick the Press enter to send checkbox. Likewise, you can limit the chat not to send messages when you press the enter key by unchecking the same checkbox.