Using the Department setting, you can create new departments and edit and delete them. Using a particular department, you can sort your Team members and provide them with access to manage specific channel(s).
To open the Department setting, click Settings and select the Department tab.
Create a Department
On the Department window, click Create Department.
Then, input Department; select Channels and Agents( Team members) if any. Once done, click Save.
Edit a Department
Open Settings → Department → and click on the Edit
Then make appropriate changes and click Update to save changes.
Delete a Department
Click the Trash
icon next to the edit button.
Then click Confirm to finalize deleting.