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Using the Department setting, you can create new departments and edit and delete them. Using a particular department, you can sort your Team members and provide them with access to manage specific channel(s).

To open the Department setting, click Settings and select the Department tab.

Create a Department

On the Department window, click Create Department.

Then, input Department; select Channels and Agents( Team members) if any. Once done, click Save.

Edit a Department

Open SettingsDepartment → and click on the Edit


Then make appropriate changes and click Update to save changes.

Delete a Department

Click the Trash

icon next to the edit button.

Then click Confirm to finalize deleting.

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