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Stay updated with user queries and respond to them promptly.


The Chat module at your Omnibox instance allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many media or in boxes.

Through Chat, you can respond to queries coming from WhatsApp, Facebook, Instagram, Telegram, and WeChat.

Although upon login to your Omnibox instance, by default, you’ll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.

Accessing Chat Module

The Chat module has different sections that allow you to manage and perform several actions on conversations efficiently.

your Omnibox instance Chat Window

Search Options

Chat Search Options

You can search, filter, and sort conversations using this particular option in the Chat module.

Search Conversation

Channel Selector

Chat Channel Selector

Switch between your Omnibox instance channels to view conversations and communicate with users messaging from different chat platforms.

Conversation Tray

Select conversations to communicate with users.

Select and Download Conversations

Contact Info

Contact Info In Chat

Edit contact information, create tickets, and more.

Contact Info

Chat Area

your Omnibox instance Chat Area

Communicate with users using different message types and more.

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