Stay updated with user queries and respond to them promptly.
Overview
The Chat module at your Omnibox instance allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many media or in boxes.
Through Chat, you can respond to queries coming from WhatsApp, Facebook, Instagram, Telegram, and WeChat.
Although upon login to your Omnibox instance, by default, you’ll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.
Accessing Chat Module
The Chat module has different sections that allow you to manage and perform several actions on conversations efficiently.
your Omnibox instance Chat Window
Search Options
Chat Search Options
You can search, filter, and sort conversations using this particular option in the Chat module.
Channel Selector
Chat Channel Selector
Switch between your Omnibox instance channels to view conversations and communicate with users messaging from different chat platforms.
Conversation Tray
Select conversations to communicate with users.
Select and Download Conversations
Contact Info
Contact Info In Chat
Edit contact information, create tickets, and more.
Chat Area
your Omnibox instance Chat Area
Communicate with users using different message types and more.
